Terms & Conditions

1. About OpenTaxi and our role

OpenTaxi offers a digital platform that allows passengers to request taxi rides and independent drivers to accept them.

OpenTaxi is not a carrier itself, but exclusively facilitates the connection between passenger and driver. Contact: info@opentaxi.nl.

2. Use of the application

Users must provide accurate and up-to-date information. Users are responsible for the security of their login details.

Misuse may lead to account suspension.

3. Rides and Payments

The price of a ride is calculated via the application and may vary based on distance, time, and demand.

Payments must be made via the accepted methods in the app or directly to the driver.

Drivers pay a service fee for using the platform: a percentage of the fare the passenger pays (including VAT), plus any VAT due on that fee. The percentage is communicated to the driver in advance; the VAT rate and amount appear on the monthly invoice, and where no VAT is due the invoice says so. No service fee is charged on waiting, cancellation or no-show fees; those go to the driver in full.

Instead of a service fee, use of the platform may be charged as a fixed monthly amount, in which case no percentage is taken from the fare. That amount is settled only against what the driver earns in the month, and never against more than the maximum shown for that month in the driver app. Nothing is billed separately, and a month without rides costs nothing. Which of the two applies, and the amount, are shown in the driver app and on the monthly invoice.

Fares paid online are paid out through a licensed payment service provider, into a payout account in the driver's name. The driver sets that account up once and accepts the payment service provider's terms when doing so. We pass on the actual costs: the payment cost the payment service provider deducts from the passenger's payment (card, iDEAL or another method) and the cost of each payout, each plus any VAT due on it. These costs appear on the monthly invoice with the rate applied. If a ride is refunded in full, we bear that ride's payment cost.

We pay out on fixed payout days that we set and show in the app: monthly to all drivers, and weekly to drivers who asked for a payout in the app. A request does not lead to an immediate payout. A ride is only paid out after a waiting period of several days after the ride, so that refunds and complaints can be processed first. Payouts start from a balance of € 50; a lower balance is carried over, but never for longer than 60 days. Payouts are only possible once the driver has provided a tax identification number, as the law requires.

Without a working payout account a driver cannot accept rides. After a change to the bank account payouts are made to, payouts wait for a while to protect the driver, and the driver is notified. A negative balance, for example from a refund after a payout or from commission on cash rides, is set off against later payouts or must be paid by the driver, and remains owed after the account ends.

4. Cancellations, Waiting Time and Delays

Passengers can cancel a requested ride via the application. However, we ask users to do this as soon as possible, out of respect for the driver's time.

Cancelling is free until a set number of hours before the pickup time. If you cancel after that, or do not come out while the driver has arrived and waited out the free waiting time, we may charge a fee. That fee is limited to a reasonable contribution towards the costs the driver has already incurred by that point, and for a cancellation it is never the full fare.

After the free waiting time, waiting may be charged per minute. Waiting time and a no-show fee are never charged together. Airport rides have a longer free waiting time, so that a delayed flight is not at your expense.

Where waiting time can be charged, we reserve the fare plus the maximum waiting amount on your card when you book. That maximum is shown in the app beforehand. After the ride we take only the fare and the waiting time actually charged; your bank releases the rest of the reservation. We can never take more than the amount you saw in advance.

These charges apply only to rides paid online. We do not charge cancellation or no-show fees on rides paid in cash.

The periods and amounts that apply at the time are shown in the application before you complete your booking. We never charge anything you have not been shown in advance.

Additionally, we expect drivers to perform accepted rides in a timely manner. If a driver fails to show up or is significantly late without a valid reason, OpenTaxi may charge administration or platform fees to the driver and temporarily restrict access to scheduled rides.

5. Rules of Conduct

We expect all users of OpenTaxi (both passengers and drivers) to treat each other with respect.

Passengers must keep the vehicle tidy and not obstruct a safe ride.

6. Limitation of Liability

OpenTaxi strives for optimal operation of the platform, but is not liable for delays, technical malfunctions, or the actions of independent drivers.

These terms are governed exclusively by Dutch law. Disputes will be submitted to the competent court in the Netherlands.