Privacy Policy

1. Data we collect

From everyone: name, phone number, email address, location data (GPS), device data (such as IP address and the device's notification token), payment information, and ride history. Also the messages you exchange with your driver during a ride, and messages to our customer service.

From drivers only, in the driver app: a profile photo, and photographs of the documents proving you may drive the ride — driving licence, taxi driver card, taxi operator permit, vehicle insurance and Chamber of Commerce extract. These documents are required by law for taxi transport; we hold them to check that they are valid and have not expired, and we do not share them with passengers.

For the licence plate a driver enters, we complete the car's details from public registers.

Privacy questions: info@opentaxi.nl.

2. Purposes of data processing

The collected data is used to facilitate taxi rides, process payments, improve safety, provide customer service, and prevent abuse.

3. Sharing of data

Personal data is only shared with the assigned driver (to perform the ride) and with government authorities, such as the tax authority, when legally required.

To pay drivers, we pass their name, email address, phone number, date of birth and address to our payment service provider, which must verify the driver's identity before any money can be paid out.

We also use service providers who handle data on our behalf and may not use it for their own purposes: for payments, hosting and storage, maps and routing, verifying phone numbers, translating ride messages, and sending email, text messages and notifications. We will tell you which parties these are on request at info@opentaxi.nl.

4. Retention period

We retain your personal data as long as your account is active or as long as reasonably necessary to provide our services and comply with legal obligations.

5. User rights

Users have the right to access, correct, or delete their personal data at any time. Requests for this can be submitted via info@opentaxi.nl.

An account can be deleted directly in the passenger app, under Account → Login and security. Drivers request it through the form on this website, because an unfinished ride or an open balance has to be settled first. The form stays reachable after the app has been uninstalled.

Deleting removes your login, your profile, your name, phone number and email address, your saved details, and the messages you sent to drivers. Your name is also taken out of the rides you took.

What stays, and why: the ride itself — times, route and the amount paid — and the receipts and invoices we issued. Your name does stay on those: a tax document has to say who it was issued to, and we may not alter one afterwards. That is not our choice. Tax law obliges us to keep this administration for seven years (art. 52 AWR), and without that record we also cannot answer if someone later disputes a ride. The GDPR expressly allows this (art. 17(3)(b) and (e)).

6. Data security

OpenTaxi takes the protection of your data seriously and uses appropriate security techniques to prevent unauthorized access.

7. Background location (driver app)

The driver app, OpenTaxi Driver, collects location data in the background — while the app is closed or not in use — so that we can offer the driver rides near them. Without it a driver drops out of dispatch the moment the phone goes in a pocket, and the app does not work.

This applies to the driver app only, and only while the driver is online. The passenger app collects no location in the background.

A driver's location is shared with the passenger of the ride they are carrying out, so that they can see where the car is. The position used for dispatch is kept briefly and overwritten; the route driven on a completed ride is kept for as long as it is needed to evidence that ride in a dispute, and then deleted automatically.

The same applies the other way round: a passenger who switches on location sharing during a ride is shown to the driver carrying out that ride, so that the driver can find them at the pickup. The passenger can switch it off again at any time in the app, and once the ride has ended the driver no longer sees the position. That shared position is kept briefly and then deleted automatically; it is not part of the route kept for the ride.

A driver can withdraw this permission at any time in their device settings. The app remains usable, but no rides will be offered.